Bombardier Announces New Smart Services Offerings for Defense Customers with Predictable, Customizable Maintenance Options

  • New Smart Services Defense program provides cost-per-flight-hour coverage of airframe system components, landing gear overhaul and more for Challenger and Global series aircraft
  • Smart Services Defense specifically aimed at Bombardier Defense’s special mission, medevac, head-of-state and government operators
  • New program provides customization based on end-user capabilities, personnel and infrastructure requirements
  • Clients benefit from Bombardier’s 35-year legacy of cost-per-flight-hour expertise

Bombardier has announced that it has expanded its industry-defining cost-per-flight-hour program with the introduction of Smart Services Defense for its growing special mission, medevac, head-of-state, and government operators.

Smart Services Defense is ideally suited for Bombardier’s Defense clients who may require a specific maintenance plan considering their high utilization or unique operating profiles. With some 500 specialized business aircraft in-service worldwide with more than 3 million fleet hours with 160 operators in over 50 countries in the Bombardier Defense portfolio, it’s the perfect maintenance option for clients seeking the ultimate turn-key cost-per-flight-hour solution.

This new Smart Services Defense program provides its clientele with comprehensive, peace-of-mind cost-per-flight-hour programs that bring budget predictability for essential aircraft parts and maintenance costs – including the added value of Bombardier’s Smart Services’ legacy of 35-plus years of cost-per-flight-hour expertise.

“Bombardier’s Smart Services Defense is the perfect solution for our special mission, medevac, head-of-state and government operators who want an easy option when it comes to all their maintenance needs, offering budget predictability and cost protection,” said Paul Sislian, Executive Vice President, Aftermarket Services & Strategy, Bombardier. “Smart Services Defense customers can also choose from a wide selection of optional maintenance and operations cost offerings to design a program for maximum peace of mind. With Smart Services Defense, customers receive an enhanced cost coverage package that is customizable to their needs – and backed by Bombardier’s more than three decades experience with cost-per-flight hour solutions.”  

With Smart Services Defense, customers receive complete maintenance cost coverage on major components such as aircraft systems components (scheduled and unscheduled) and landing gear overhaul, APU coverage for all Global platforms, parts shipping, technical publications, a guaranteed flight-hour rate throughout the term and more.

The new offering can also be enhanced with key options including cost coverage for scheduled and unscheduled maintenance, Mobile Response Team (MRT) support, Bombardier’s Smart Link Plus connected aircraft program, High Utilization Maintenance Program and comprehensive onsite support from our expansive customer support team.

Smart Services Defense offers the ultimate OEM advantage – genuine Bombardier parts and comprehensive worldwide network support that only the Bombardier Group can provide.

About Bombardier

Bombardier (BBD-B.TO) and its subsidiaries (Bombardier Group), is a global leader in aviation, focused on designing, manufacturing, and servicing the world's most exceptional business jets. Bombardier’s Challenger and Global aircraft families are renowned for their cutting-edge innovation, cabin design, performance, and reliability. Bombardier has a worldwide fleet of more than 5,000 aircraft in service with a wide variety of multinational corporations, charter and fractional ownership providers, governments, and private individuals. Bombardier aircraft are also trusted around the world in government and military special-mission roles leveraging Bombardier Defense’s proven expertise.   

Bombardier is headquartered in Greater Montréal, Québec, and through the Bombardier Group, operates aerostructure, assembly and completion facilities in Canada, the United States and Mexico. Bombardier Group’s robust customer support network services the Learjet, Challenger and Global families of aircraft, and includes facilities in strategic locations in the United States and Canada, as well as in the United Kingdom, Germany, France, Switzerland, Austria, the UAE, Singapore, China and Australia.  For corporate news and information, including Bombardier’s Environmental, Social and Governance report, as well as the company’s plans to cover all its flight operations with Sustainable Aviation Fuel (SAF) utilizing the Book and Claim system visit bombardier.com. Learn more about Bombardier’s industry-leading products and customer service network at businessaircraft.bombardier.com. Follow us on X @Bombardier.      

Bombardier, Global, Challenger, Bombardier Defense, Smart Services, Smart Service Defense, and Smart Link Plus are registered or unregistered trademarks of Bombardier Inc. or its subsidiaries.

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Matthew Nicholls

Senior Advisor, Communications and Public Affairs