Bombardier Boosts Customer Service and Completions Capacity

* Opening parts super warehouse in Frankfurt
* Adding Bombardier Global pilot training in Europe
* Expanding Authorized Service Facility network in Europe and U.S.
* Adding three completion facilities

Bombardier Aerospace today announced a significant expansion of its support for European business aircraft customers. The company is extending its comprehensive network of Authorized Service Facilities (ASF), plans to establish an operational Global aircraft simulator in Europe by the end of 2007 and will begin operations at its Frankfurt parts super warehouse in autumn 2005. Bombardier is also offering customers more completions and service options by adding three third-party completion centers and a new Bombardier Challenger ASF in the U.S.

"These initatives are part of Bombardier's ongoing investments to deliver our customers the best service and support in the industry," said Bob Horner, vice-president, sales, Europe, Middle East and Africa, Bombardier Business Aircraft. "We are committed to providing convenient and ready access to the highest quality service and product support, whenever and wherever our customers need it."

Industry leading counter-to-counter delivery time for spare parts

* Two new state-of-the-art parts super warehouses in Chicago, U.S. and Frankfurt, Germany will be fully operational in August and November, respectively. Initial deliveries from Chicago in June and Frankfurt in September will ensure Bombardier makes more spare parts available to more customers more quickly. Total capacity for both facilities is 288,000 square feet (26,755 sq m).

This significant investment in warehousing capacity combined with partnerships with Cat Logistics and Expeditors International of Washington Inc. will result in 12-hour counter-to-counter delivery time on average for spare parts in Europe and North America - half the current industry standard.

Increasing maintenance capacity worldwide

* Bombardier is continuing to expand its worldwide service footprint. In Europe, the Lufthansa Bombardier Aviation Services facility in Berlin has added a second shift, providing full maintenance and support.

The company is also finalising plans to establish a line repair station in Russia to accommodate the rapidly growing fleet of Bombardier Challenger and Global jets in that country. In addition, a new service center and spare parts depot is scheduled to begin operations this summer in Dubai, United Arab Emirates, and Bombardier plans to open ASF/line repair station facilities in India and on the U.S. West coast within the next 12 months.

* Bombardier today announced it has appointed Duncan Aviation-Battle Creek, Mich., as a Challenger 604 aircraft ASF. Duncan will be providing warranty work, engine and airframe inspections and repairs, service bulletin installations, Smart Parts administration and avionics updating and troubleshooting at its 260,000 square-foot (24,154 sq-m) service facility. Duncan Aviation-Battle Creek was named as a Bombardier Learjet ASF in October 2004.

Adding pilot training in Europe

* A new Bombardier Global aircraft flight simulator will be established in Europe by the fourth quarter of 2007. The full flight simulator will be used primarily for initial and recurrent pilot training for European and Asian operators of the new high-speed Bombardier Global 5000 and Global Express XRS ultra long-range aircraft, on schedule to enter service in the first quarter, of 2006.

Expanding completion capacity

Lufthansa Technik, based in Hamburg, Germany, was selected as a completion center for the recently launched Challenger 850, 870 and 890 corporate shuttle aircraft. Together with its 26 subsidiaries and business partners, Lufthansa Techinik is the largest independent provider of aircraft-related technical services worldwide.

Midcoast Aviation and Savannah Air Center, two highly respected U.S. aircraft services facilities, were recently selected as preferred completion centers to conduct interior completions for the Bombardier Global 5000 and Global Express XRS business jets, providing more completions options for Bombardier Global aircraft operators.

Based in St-Louis, Mo., Midcoast Aviation, is an AS9100-certified full-service aircraft maintenance, modification and completions provider, which also provides avionics and exterior paint services. The company recently opened a new 46,000-square foot (4,273-sq m) state-of-the-art paint hangar that accommodates aircraft as large as the Bombardier
Global Express. Midcoast has a long-standing relationship with Bombardier, having performed completions on Challenger aircraft since 1980, and more recently having performed maintenance and interior refurbishment of Global Express aircraft. Midcoast will begin Global aircraft completions immediately.

Savannah Air Center is a full-service aviation centre offering corporate aircraft operators maintenance, avionics installation, interior completions and exterior painting at their Savannah, Ga facility. As a Bombardier ASF, the facility has performed work on the Challenger and Global product lines. Savannah Air Center will receive its first new Bombardier Global aircraft for interior completion from Bombardier by late 2005.

About Bombardier
A world-leading manufacturer of innovative transportation solutions, from regional aircraft and business jets to rail transportation equipment, Bombardier Inc. is a global corporation headquartered in Canada. Its revenues for the fiscal year ended Jan. 31, 2005 were $15.8 billion US and its shares are traded on the Toronto (BBD). News and information are available at

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Leo Knaapen
Manager, media relations
Cell: 514-969-5181