Bombardier Business Aircraft Slashes Delivery Time for AOG Parts

High-priority parts delivery more than two times faster than industry standard

Bombardier Aerospace has launched a new high-priority parts delivery program aimed at getting aircraft-on-ground (AOG) parts to North American business aircraft operators within 12 hours. Preliminary results indicate that the initiative is successfully delivering parts for all Bombardier aircraft in less than 12 hours from order receipt, well below the 24-hour industry standard.

"Getting the right part to the right place at the right time is the cornerstone of our ongoing strategy to provide the best customer support in the industry," said Dave Orcutt, vice-president, customer support, Bombardier Business Aircraft. "We're challenging ourselves to cut the typical delivery time by half - and we're currently achieving even better than that."

In December 2004, Bombardier launched its new AOG parts delivery service with Expeditors International of Washington Inc. - a key element in its action plan to improve product support for its Bombardier Learjet, Challenger and Global Express aircraft. Even as this unique business model was being phased in, counter-to-counter parts deliveries in North America in January and February averaged under 10 hours.

"As a customer, I know parts are not always going to be available, but if we all work together and keep each other informed, I'm sure we can work it out as we have this time," said Steve Barrett, EWA Holdings LLC, Bombardier Global Express operator.

By centralizing all AOG parts deliveries with Expeditors International, a global freight forwarder with 170 offices worldwide, Bombardier is also providing customers with improved web-based tracking and tracing capability. In addition, AOG orders are now routinely ready for shipping within one and a half hours of receiving a customer's request.

About Bombardier
A world-leading manufacturer of innovative transportation solutions, from regional aircraft and business jets to rail transportation equipment, Bombardier Inc. is a global corporation headquartered in Canada. Its revenues for the fiscal year ended Jan. 31, 2004 were $15.5 billion US and its shares are traded on the Toronto stock exchange (BBD).
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Leo Knaapen
Manager, media relations