- Comprehensive gathering highlighted Bombardier’s enhanced global customer support presence and customer service transformation
- Helpful how-to sessions outlined new products/services, as well as service support updates for Bombardier’s flagship Global 7500 aircraft
- M&O USA Conference an essential part of informative customer event lineup planned for 2019
Bombardier Business Aircraft is pleased to announce that the 2019 Maintenance and Operations (M&O) Conference in Fort Lauderdale, Florida on August 27-29 was a resounding success, offering Bombardier customers and operators from around the world a unique opportunity to learn about Bombardier’s latest in-service activities, world-class products and key program development updates – including the development of the new state-of-the-art Miami Service Centre in Miami-Dade County.
This year’s event brought together more than 125 customers/operators for two days of detailed educational sessions, including updates on key programs such as Global 7500 aircraft. Attendees also benefited from the platform-specific technical and operational discussions to gain and share insight with Bombardier and the operator community. M&O USA is just one of several high-profile customer events planned in 2019, aimed at enhancing customers’ knowledge of in-service activities, world-class products and program development updates.
“At Bombardier, we are always seeking ways to ensure customers receive an exceptional experience at all levels of the customer service journey,” said Jean-Christophe Gallagher, Vice President and General Manager of Customer Experience, Bombardier Business Aircraft. “In-depth customer-driven events such as these offer an essential channel to share important information about our products and services. They are invaluable in helping us provide the best service experience possible.”
Bombardier has a strong customer service footprint in the U.S., including the introduction of a brand new Super Service Centre in Miami-Dade, Florida. The new 300,000 sq. ft. state-of-the-art facility at Miami-Opa Locka Executive Airport will feature expanded maintenance capabilities and be fully equipped to perform scheduled and unscheduled maintenance, aircraft modifications, avionics installations and Aircraft On Ground Support (AOG) for all of Bombardier’s family of business jets including Learjet, Challenger and Global aircraft.
Along with a major expansion of the service centre expansion at the Seletar Aerospace Centre in Singapore, the addition of new Line Maintenance Stations in Dubai and Biggin Hill, Mobile Truck Response Team (MRT) enhancements in the U.S. and Europe and the addition of a dedicated Challenger 300 MRT aircraft, such expansive initiatives underscore Bombardier’s ongoing, transformational commitment to providing the most comprehensive onsite, mobile and aircraft-on-ground resolution services in the industry.
With over 68,000 employees across four business segments, Bombardier is a global leader in the transportation industry, creating innovative and game-changing planes and trains. Our products and services provide world-class transportation experiences that set new standards in passenger comfort, energy efficiency, reliability and safety.
Headquartered in Montreal, Canada, Bombardier has production and engineering sites in 28 countries across the segments of Transportation, Business Aircraft, Commercial Aircraft and Aerostructures and Engineering Services. Bombardier shares are traded on the Toronto Stock Exchange (BBD). In the fiscal year ended December 31, 2018, Bombardier posted revenues of $16.2 billion US. The company is recognized on the 2019 Global 100 Most Sustainable Corporations in the World Index. News and information are available at bombardier.com or follow us on Twitter @Bombardier.
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