Bombardier Customer Services' Belfast and Dallas MRO Facilities Deliver on Quality

Bombardier Customer Services’ Maintenance, Repair and Overhaul (MRO) facilities in Belfast and Dallas have been accredited with the internationally recognised quality standard AS9110 Revision A.

Achieving the standard, which defines the quality system requirements at all levels of the MRO process, is an endorsement of Bombardier’s adherence to best practice in the aerospace maintenance industry. The standard’s rigorous assessment process has resulted in improved performance at its Belfast and Dallas MRO sites, across quality and operating efficiencies.

For MRO providers, Revision A raises the bar from the original AS9110 standard. The latest revision is process driven and focuses on risk assessment and mitigation, key priorities for the maintenance sector. Registrants must complete a two-stage audit process and both Bombardier’s Belfast and Dallas MRO facilities have successfully completed the first stage audits with zero non-compliance issues.

“AS9110 Revision A elevates our quality management system to a global standard,” said Stephen Addis, General Manager, Nacelle Product Development and Customer Services, Bombardier Aerospace, Belfast. “As a supplier, this accreditation provides us with an additional layer of control over our processes and confidence in our products and services. It demonstrates to customers that we have robust quality systems in place to ensure the integrity and safety of the products we return into service.”

About Bombardier
A world-leading manufacturer of innovative transportation solutions, from commercial aircraft and business jets to rail transportation equipment, systems and services, Bombardier Inc. is a global corporation headquartered in Canada. Its revenues for the fiscal year ended January 31, 2011, were $17.7 billion, and its shares are traded on the Toronto Stock Exchange (BBD). Bombardier is listed as an index component to the Dow Jones Sustainability World and North America indexes. News and information are available at or follow us on Twitter @Bombardier.

Notes to Editors

  • Photo: Pictured receiving the AS9110 Revision A certificate from David Derrick, Manager, LRQA UK Business Centre, is Roy Campbell, Manager, MRO - Europe and Asia-Pacific, Bombardier Customer Services.  Also pictured, from left to right, are Paul McKane, Senior Product Support Engineer; Bob Markham, Senior Repairs Assessor; Gary McKeown, Principal Quality Engineer; Robert Watson, Quality Manager; and Catherine McKeever, Director, Quality; all from Bombardier Aerospace, Belfast.
  • Follow @Bombardier_Aero on Twitter to receive the latest news and updates from Bombardier Aerospace.
  • To receive our press releases, please visit the Email Subscription and RSS Feed section.

Bombardier is a trademark of Bombardier Inc. or its subsidiaries

For Information

Christina Peikert Helen Gregory
Bombardier Aerospace Bombardier Aerospace, Belfast
+1 514 855 7813 +44 28 9073 3515