Bombardier Customer Services Team Wins 2012 Gold Stevie® Award

The Bombardier Customer Services team was presented with a Gold Stevie® Award in the category: Customer Service Department of the year, Airline, Distribution and Transportation, at the 6th Annual Stevie Awards Gala on February 27, 2012 in Las Vegas, Nevada, USA.

Bombardier Customer Services was selected for demonstrating exceptional service levels and customer satisfaction since 2010, with year-over-year enhancements and a plan in place for continued improvement in the future.

This award recognizes Bombardier Customer Services’ commitment to driving enhanced customer services through communication via the Bombardier Customer Response Centres (CRC) in Mirabel and Toronto; improving aircraft reliability through close collaboration with customers; enhancing web support with the addition of new capabilities to the customer portal; and developing exclusive customer and supplier initiatives to continuously improve aircraft operations.

“We are honoured to receive the Gold Stevie Award for the Customer Service Department of the year. This Award is a testament of our commitment to putting our customers first by offering the highest level of support,” said Todd Young, Vice President of Bombardier Customer Services and Support, Commercial Aircraft. “Our people are passionate about delivering world-class service. It is this dedication that has enabled our continuous improvements.”

The Stevie Awards for Sales & Customer Service are world-known awards recognizing achievements sales in, contact center and customer service. The Stevie Awards organization is responsible for several of the world’s leading business awards shows including the prestigious American Business AwardsSM and International Business Awards.

More than 1,000 entries from organizations of all sizes were submitted to this year's competition. Details about the Stevie Awards for Sales & Customer Services and the list of Stevie winners in all categories are available at

About Bombardier
A world-leading manufacturer of innovative transportation solutions, from commercial aircraft and business jets to rail transportation equipment, systems and services, Bombardier Inc. is a global corporation headquartered in Canada. Its revenues for the fiscal year ended December 31, 2011, were $18.3 billion, and its shares are traded on the Toronto Stock Exchange (BBD). Bombardier is listed as an index component to the Dow Jones Sustainability World and North America indexes. News and information are available at or follow us on Twitter @Bombardier.

Notes to Editors

  • Photo: Todd Young, Vice President, Customer Services and Support, Bombardier Commercial Aircraft, and members of his team were on hand to accept a Gold Stevie® Award in the Customer Service Department of the year, Airline, Distribution and Transportation category, at the 6th Annual Stevie Awards Gala in Las Vegas, Nev., USA.
  • Follow @Bombardier_Aero on Twitter to receive the latest news and updates from Bombardier Aerospace.
  • To receive our press releases, please visit the Email Subscription and RSS Feed section.

Stevie® is a trademark of a third party.

Bombardier is a trademark of Bombardier Inc. or its subsidiaries.

For Information
Christina Peikert
Bombardier Aerospace
+1 514 855 7813