Bombardier Demonstrates Commitment to Customer Support for CSeries Aircraft Operators ahead of Entry-into-Service

  • Bombardier launches enriched and reliable component support solution - Smart Parts program forCSeries aircraft
  • Maintenance program receives Maintenance Review Board Report (MRBR) Acceptance

Bombardier Aerospace today announced the launch of its Smart Parts program and the recent approval of its maintenance program for CSeries aircraft operators. These proactive solutions are both designed to minimize downtime and provide more competitive maintenance costs to operators of CSeries aircraft, all while ensuring the inherent safety and reliability of the aircraft.

Transport Canada, the European Aviation Safety Agency (EASA) and the Federal Aviation Administration (FAA) recently approved the CSeries aircraft maintenance program’s Maintenance Review Board Report (MRBR).  In development since October 2010, the approved plan will now allow operators of CSeries aircraft to benefit from line maintenance checks (“A” Checks) at intervals of 850 flight hours and base maintenance checks (“C” Checks) at intervals of 8,500 flight hours, demonstrating Bombardier’s continued dedication to providing operators with the most competitive maintenance program in the industry.

“Bombardier has been extremely proactive in driving the optimization of its maintenance program for CSeries aircraft customers prior to entry-into-service,” said Todd Young, Vice President, Customer Services and Support, Bombardier Commercial Aircraft. “With this approved maintenance program, we demonstrate our ongoing interest in the success of our customers’ operation and the aircraft that we manufacture.”

The Smart Parts program for CSeries aircraft customers is available to support Bombardier's operators flying aircraft at all life stages and can be customized to meet unique operational requirements. This tailored support solution provides value through normalized cash flows and component availability. The program covers more than 400 components in more than 20 major systems and includes two primary elements developed in response to feedback from customers – a component repair management solution and a component exchange pool program at a central location. 

“We continue to invest in innovative solutions to offer the most competitive operating cost, while maximizing value and uptime,” said Gary Martin, Vice President, Sales, Marketing and Service Programs, Customer Services, Bombardier Aerospace. “Designed with the needs of our customers in mind, the Smart Parts program for CSeries aircraft allows airlines to focus on their core business of flying, all while providing optimal use of their aircraft.”

The Smart Parts program for CSeries aircraft builds on both Bombardier’s Smart Parts programs for business aircraft and its Smart Parts program for Q400 aircraft.  Bombardier’s Business Aircraft’s Smart Parts program celebrated its 25th anniversary in 2011 and has over 1,200 aircraft currently enrolled in all of Bombardier’s Smart Services programs combined, accounting for over five million flight hours to date. The Smart Parts program for Q400 aircraft was launched in 2008 and has grown to support aircraft customers around the world.

About Bombardier

Bombardier is the world’s only manufacturer of both planes and trains. Looking far ahead while delivering today, Bombardier is evolving mobility worldwide by answering the call for more efficient, sustainable and enjoyable transportation everywhere. Our vehicles, services and, most of all, our employees are what make us a global leader in transportation.

Bombardier is headquartered in Montréal, Canada. Our shares are traded on the Toronto Stock Exchange (BBD) and we are listed on the Dow Jones Sustainability World and North America Indexes. In the fiscal year ended December 31, 2013, we posted revenues of $18.2 billion. News and information are available at or follow us on Twitter @Bombardier.

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For Information

Mark Masluch
Bombardier Aerospace