Bombardier Expands Customer Response Team in France, Eastern Europe and South Africa

Comes on heels of bolstered support in Europe − added capacity at Schiphol Service Centre, Mobile Response Team and Aircraft Training

Bombardier Aerospace today reaffirmed its leadership in the provision of aftermarket services and support to its business aircraft customers with the addition of four Field Service Representatives (FSRs) and two Customer Support Account Managers (CSAMs). In the next six months, newly hired FSRs will be deployed in different regions, including France, Eastern Europe and South Africa, while the additional CSAMs will support operators in Southeast Asia, the Middle East and Africa.

Bombardier currently has more field service and support staff than any other Original Equipment Manufacturer (OEM) worldwide. Today’s announcement brings the total number of FSRs and CSAMs supporting business aircraft customers in Europe to 25. Bombardier now has 125 FSRs and 45 CSAMs for both business and commercial aircraft deployed internationally.

“We are committed to bringing world-class support closer to our customers,” said James Hoblyn, President, Customer Services & Specialized and Amphibious Aircraft, Bombardier Aerospace. “A solid customer support team presence in strategic regions will ensure that our customers benefit not only from expert knowledge and technical support close to home, but also from stronger relationships with our team.”

The appointments represent another key building block in a recent series of bold initiatives by Bombardier’s Customer Services organization to put its customers first.

Strengthening worldwide service centre network
Bombardier’s wholly owned service centre at Schiphol International Airport (near Amsterdam, the Netherlands) is boosting staffing levels by 30 per cent, offering greater flexibility for scheduling light to heavy maintenance tasks. In addition, the facility will extend its capabilities to include Challenger 850 aircraft and expand its expertise in interior refurbishment for all Bombardier business jets later this year. Bombardier operates nine OEM service centres worldwide.

Growing authorized maintenance network
The Company recently announced the certification of Arab Wings of Amman, located in Jordan, as a Line Maintenance Facility (LMF) for Challenger 604 and Challenger 605 aircraft. AVWest, a leading aviation solution provider in Western Australia, was appointed LMF for Challenger 604, Challenger 605 and Global Express aircraft. A network of 54 authorized service facilities (including 49 for business aircraft and five for commercial aircraft) serve Bombardier customers in 27 countries and on six continents around the world.

Boosting Mobile Response Team
Based across Europe, the Mobile Response Team is hiring 30 per cent more staff, boosting aircraft-on-ground support for business aircraft customers in Europe and the Commonwealth of Independent States, by July 2011.

Adding training opportunities in Europe
Bombardier is the only OEM to provide pilot and maintenance training. The Company’s Authorized Training Provider (ATP) in Amsterdam recently introduced Level D full-flight simulator programs for Challenger 300 and Challenger 604 aircraft. In addition, an agreement with FlightPath International (FPI) was signed to provide entitlement and recurrent technical training for CRJ Series and Challenger 800 jets. Operators of Learjet 40/40 XR, Learjet 45/45 XR and Global Express aircraft in Europe already have regional access to Bombardier’s courseware and simulation-based training methodologies in Burgess Hill, U.K.

Improving overall parts support
Earlier this year, Bombardier announced an industry-leading Parts Satisfaction Guarantee and implemented competitive parts pricing and stringent criteria to reduce the incidence of No Fault Found parts. In April, Bombardier announced a new parts depot in Hong Kong, adding to its comprehensive network of parts depots located in Montréal, Chicago, Frankfurt, Sydney, Singapore, São Paulo, Dubai, Narita and Beijing.

In February, Bombardier’s PartsExpress service, available in North America and Europe, expanded to the Middle East and parts of Asia and Africa.

Maintenance Repair and Overhaul services in Belfast
A new repair agreement was announced this month with Icelandair, based in Reykjavik, Iceland. The seven-year contract entails Bombardier overseeing all repair work on engine nose cowls for Icelandair’s fleet of Boeing 757 aircraft.

Agreement with Fokker Services
Bombardier Customer Services also announced a comprehensive component repair and overhaul service agreement with Fokker Services for Dash 8/Q-Series 100/200/300 operators.

Regional M&O in Frankfurt
Bombardier Customer Services’ Regional Maintenance & Operations (M&O) Europe conference will be held in Frankfurt from September 20 – 22, 2011. Register now and benefit from hands-on technical training, operational sessions and online services. Visit the M&O Frankfurt website for a comprehensive schedule:

About Bombardier
A world-leading manufacturer of innovative transportation solutions, from commercial aircraft and business jets to rail transportation equipment, systems and services, Bombardier Inc. is a global corporation headquartered in Canada. Its revenues for the fiscal year ended Jan. 31, 2011, were $17.7 billion US, and its shares are traded on the Toronto Stock Exchange (BBD). Bombardier is listed as an index component to the Dow Jones Sustainability World and North America indexes. News and information are available at or follow us on Twitter @BombardierInc.

Notes to Editors

Bombardier, Challenger 300, Challenger 604, Challenger 605, Challenger 800, Challenger 850, CRJ, Dash 8, Global Express, Learjet 40, Learjet 45, Parts Express, Q-Series, Q100, Q200, Q300 and XR are trademarks of Bombardier Inc. or its subsidiaries. 

Boeing 757 is a trademark of a third party.

For Information
Marc Duchesne
Bombardier Aerospace
+1 514 855 7813