Bombardier Honours 21 Top Operators and Suppliers for Exceptional Performance

  • 15 airlines recognized for world-class operations, three of the 15 airlines honoured for six consecutive years
  • Six suppliers recognized for outstanding performance in support of Bombardier customers

Bombardier recognized 15 airlines and six suppliers at its European Regional Review today, where it continued a long-standing tradition of the Airline Reliability Performance Awards and In-Service Supplier Top Achievement Recognition (STAR) Awards.

“Achieving operational excellence is about building a strong community, and we are proud of the exemplary cooperation between our customers, suppliers and Bombardier team members,” said Todd Young, Vice President, Customer Services and Support, Bombardier Commercial Aircraft. “These awards demonstrate everyone’s commitment to providing the global aviation industry and passengers with the highest quality of service. We are honoured to be recognizing them for their performance.”

Both the Airline Reliability Performance and the In-Service STAR Awards are highly respected in the industry and regarded as a mark of distinction by the recipients, their employees and customers alike.

The awards ceremony was held on the first day of Bombardier’s inaugural All Series European Regional Review in Munich, Germany, which brings together more than 200 Q-Series, CRJ Series and CSeries aircraft customers, suppliers and partners for the first time in Europe to attend workshops and technical sessions about the various aircraft platforms. Last year, Bombardier hosted its first All Series Operators Conference and Trade Show in Orlando, Florida, which brought together over 800 attendees.

This year, fifteen CRJ Series and Q-Series aircraft operators were presented with the Airline Reliability Performance Award for outstanding dispatch reliability in 2012. To win, each airline must have attained an average dispatch reliability rate of 99 per cent or better on revenue passenger flights in 2012, in addition to the highest dispatch reliability performance in their respective product class and region. Three airlines, Air Nelson, ANA Wings / All Nippon Airways and Widerøes Flyveselskap, have won the award every year since its inception six years ago (the winners are listed in Appendix A).

Six suppliers were honoured with the In-Service STAR Award, introduced four years ago, for superior in-service support to Bombardier’s customers. To be considered for this award, a supplier must have scored at least 85 per cent in areas deemed most important by Bombardier’s customers, such as product performance, airline support and customer focus. The “Most Improved Supplier” category recognizes the commitment suppliers demonstrate to improving overall customer support (the winners are listed in Appendix A).

About Bombardier
Bombardier is the world’s only manufacturer of both planes and trains. Looking far ahead while delivering today, Bombardier is evolving mobility worldwide by answering the call for more efficient, sustainable and enjoyable transportation everywhere. Our vehicles, services and, most of all, our employees are what make us a global leader in transportation.

Bombardier is headquartered in Montréal, Canada. Our shares are traded on the Toronto Stock Exchange (BBD) and we are listed on the Dow Jones Sustainability World and North America Indexes. In the fiscal year ended December 31, 2012, we posted revenues of $16.8 billion. News and information are available at or follow us on Twitter @Bombardier.

Bombardier, CRJ, CRJ100, CRJ200, CRJ700, CRJ900, CRJ1000, CSeries, The Evolution of Mobility, Q100, Q200, Q300, Q400 and Q-Series are trademarks of Bombardier Inc. or its subsidiaries.

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  • Appendix A: List of winners for the 2013 Airline Reliability Performance Awards and In-Service Top Achievement Recognition (STAR) Awards
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For information
Mark Masluch
Bombardier Aerospace

Appendix A

2013 Airline Reliability Performance Awards

CRJ700/900/1000 Aircraft Programs

North America
SkyWest Airlines

Brit Air

Middle East and Africa
Libyan Airlines

CRJ100/200 Aircraft Programs

North America
SkyWest Airlines

Air Nostrum, Líneas Aéreas del Mediterráneo, S.A.


Q400 Aircraft Program

North America
Sky Regional Airlines

Olympic Air

Middle East and Africa
Ethiopian Airlines

ANA Wings / All Nippon Airways *

PAL express

Q100/200/300 Aircraft Programs

North America
Provincial Airlines

Widerøes Flyveselskap AS *

Middle East and Africa
Abu Dhabi Aviation


Air Nelson *

*Asterisks indicate airlines are recipients of the annual Airline Reliability Performance Award for sixth consecutive year.

2013 In-Service Top Achievement Recognition (STAR) Awards

Top Achievement
Rockwell Collins

Q-Series and CRJ Series Aircraft Programs
Zodiac Aerospace – C&D Zodiac

Q-Series Aircraft Program
UTC Aerospace Systems

CRJ Series Aircraft Program
GE Aviation
UTC Aerospace Systems – Actuation Systems

Most Improved Supplier
Liebherr Aerospace