April 29, 2014

Bombardier Honours its Operators and Suppliers for Outstanding Performance

  • 19 airlines recognized for world-class operational performance
  • Four suppliers recognized for outstanding performance in support of Bombardier customers

Bombardier Aerospace today recognized operators and suppliers who achieved exceptional operational performances last year. The ceremony took place during the company’s All Series Operators Conference and Trade Show in Orlando, Florida.

Nineteen outstanding airlines were recently named the recipients of the seventh annual Airline Reliability Performance Awards. The awards, presented by Bombardier’s Customer Services, recognize operators of CRJ regional jets and Q-Series turboprops who logged dispatch reliability rates of 99 per cent or better during 2013. Widerøes Flyveselskap AS and ANA Wings received the award for the seventh consecutive year. For the first time, this year’s event honoured three overall regional winners for the Americas, Europe, Middle East and Africa (EMEA) as well as the Asia-Pacific regions (the winners are listed in Appendix A).

The new overall Regional Reliability Performance Awards were created to reflect Bombardier’s new regional structure. The winners of the overall regional awards are recognized for having the highest operator performance in each of the three larger regions – regardless of which product they operate or sub-region they belong to (e.g. North America within the Americas).

Four suppliers were also honoured with the In-Service Supplier Top Achievement Recognition (STAR) Awards for excellence in providing support to Bombardier customers. To be considered for this award, a supplier must have scored at least 90 per cent in areas deemed most important by Bombardier’s customers, such as: product performance; aircraft support; and customer focus. The most improved supplier award recognizes the supplier who has demonstrated the greatest year-over-year improvement in customer support (the winners are listed in Appendix A).

“These awards are a testament to the value we place on building strong, lasting relationships with our operators and suppliers,” said Todd Young, Vice President, Customer Services and Support, Bombardier Commercial Aircraft. “As we intensify our local presence globally, we also wanted to acknowledge this growing diversity with our newly presented awards for the regions. As a Customer Services team, we are proud to be a part of this global community on a daily basis.”

From April 28 to May 1, the All Series Operators Conference and Trade Show is an interactive and informative event designed to promote Bombardier Customer Services’ partnership with commercial aircraft (Q-Series turboprops, CRJ regional jets and CSeries aircraft) operators, suppliers and partners, as well as industry affiliates. The event highlights key operational achievements and improvements and creates a unique opportunity for all participants to network with airlines, industry experts and program suppliers. For more information, please visit http://events.aero.bombardier.com/.

About Bombardier

Bombardier is the world’s only manufacturer of both planes and trains. Looking far ahead while delivering today, Bombardier is evolving mobility worldwide by answering the call for more efficient, sustainable and enjoyable transportation everywhere. Our vehicles, services and, most of all, our employees are what make us a global leader in transportation.

Bombardier is headquartered in Montréal, Canada. Our shares are traded on the Toronto Stock Exchange (BBD) and we are listed on the Dow Jones Sustainability World and North America Indexes. In the fiscal year ended December 31, 2013, we posted revenues of $18.2 billion. News and information are available at bombardier.com or follow us on Twitter @Bombardier.

Notes to Editors

  • Appendix A: List of winners for the 2014 Airline Reliability Performance Awards and In-Service STAR Awards.
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Bombardier, CRJ, CRJ100, CRJ200, CRJ700, CRJ900, CRJ1000, CSeries, Q-Series, Q100, Q200, Q300, Q400 and The Evolution of Mobility are trademarks of Bombardier Inc. or its subsidiaries.

For Information

Mark Masluch
Bombardier Aerospace
+1 514 855 7167


Appendix A

2014 Airline Reliability Performance Awards

Overall Regional Winners

Americas: Porter Airlines (Q400)

Europe, Middle East, Africa: Abu Dhabi Aviation (Q100/Q200/Q300)

Asia Pacific: China Express (CRJ700/900/1000)

CRJ100/CRJ200Aircraft Programs

North America: Jazz Air

Europe: Cimber A/S

Asia Pacific: J-Air

CRJ700/CRJ900/CRJ1000Aircraft Programs

North America: Skywest Airlines

Europe: Hop!

Middle East and Africa: Libyan Airlines

Asia Pacific: IBEX Airlines

Oceania: Garuda Indonesia

Q100/Q200/Q300Aircraft Programs

North America: Provincial Airlines

Europe: Widerøes Flyveselskap AS*

Asia Pacific: Ryukyu Air Commuter

Oceania: Maldivian

Q400Aircraft Program

North America: Jazz Air

Europe: Olympic Air

Middle East and Africa: Ethiopian Airlines

Asia Pacific: ANA Wings*

Oceania: PAL express

* Asterisks indicate airlines are recipients of the annual Airline Reliability Performance Award for seventh consecutive year.

2014 In-Service Supplier Top Achievement Recognition (STAR) Awards

Top Achievement Commercial Aircraft 2013 Overall Results:
Rockwell Collins

Q400 Program Commercial Aircraft 2013 Overall Results:
UTC Aerospace Systems (Air Management Systems)

CRJ700/900/1000 Program Commercial Aircraft 2013 Overall Results:
UTC Aerospace Systems (Actuation and Propeller Systems)

Most Improved Supplier Commercial Aircraft 2013 Overall Results:
Zodiac Aerospace Services - Intertechnique