March 03, 2014

Bombardier Introduces its New Customer Response Team Aircraft to Support U.S.-Based Business Aircraft Operators

  • Bombardier’s new dedicated aircraft to provide resolution of Aircraft on Ground (AOG)/unscheduled maintenance events in the continental United States
  • The Customer Response Team (CRT) aircraft is the latest addition to Bombardier’s Customer Response Team, which operates 24/7
  • With the launch of this dedicated aircraft, Bombardier will also align select AOG mobile and onsite response offerings under the Customer Response Team name

Bombardier Aerospace today announced the new dedicated Customer Response Team (CRT) aircraft, a Learjet 45, has been launched to provide resolution of Aircraft on Ground (AOG)/unscheduled maintenance events in the continental United States. The aircraft will operate 24/7 and will be based at Chicago Executive Airport (PWK) in Palwaukee, Illinois, which is in close proximity to the Bombardier Parts Hub and Chicago-based Customer Response Team truck.

“By expanding our Customer Response Team through the addition of an aircraft we can support our customers with even greater flexibility and speed,” said Michel Ouellette, President, Customer Services and Specialized and Amphibious Aircraft, Bombardier Aerospace. “The Customer Response Team will continue to provide an efficient and responsive solution for Bombardier business aircraft operators, as we deliver on our promise of putting customers first.”

Bombardier’s Customer Response Center (CRC) will handle the dispatching duties for the aircraft and coordinate activities with the broader CRT group.

Bombardier’s business aircraft Customer Response Team now includes: its new dedicated Customer Response Team aircraft; Customer Response Team Express parts delivery (formerly PartsExpress Airborne Delivery Service); Customer Response Teams (formerly Mobile Response Teams – technicians dispatched via the CRC and Mobile Response Parties – trucks and remote technicians); Customer Response Center (CRC); Unscheduled Maintenance Team (UMT) based at Service Centers and the CRC contact iPad app, Proximity.

About Bombardier

Bombardier is the world’s only manufacturer of both planes and trains. Looking far ahead while delivering today, Bombardier is evolving mobility worldwide by answering the call for more efficient, sustainable and enjoyable transportation everywhere. Our vehicles, services and, most of all, our employees are what make us a global leader in transportation.

Bombardier is headquartered in Montréal, Canada. Our shares are traded on the Toronto Stock Exchange (BBD) and we are listed on the Dow Jones Sustainability World and North America Indexes. In the fiscal year ended December 31, 2013, we posted revenues of $18.2 billion. News and information are available at or follow us on Twitter @Bombardier.

Notes to Editors

  • Follow @Bombardier_Aero on Twitter to receive the latest news and updates from Bombardier Aerospace.
  • To receive our press releases, please visit the RSS Feed section.

Bombardier, Challenger, Global, Learjet, PartsExpress and The Evolution of Mobility are trademarks of Bombardier Inc. or its subsidiaries.

For Information

Mark Masluch
Bombardier Aerospace