New teams to provide enhanced entry-into-service experience for operators
Bombardier Aerospace today elevated its customer service and support offering with the introduction of customer delivery teams designed to provide support to new business aircraft owners around the world for a seamless entry-into-service experience. The program is offered at no extra cost for new Learjet, Challenger and Global aircraft customers and is uniquely tailored by Bombardier to the specific situation of each operator.
“Bombardier recognizes the importance of supporting our new operators throughout their ownership experience. The entry-into-service period is crucial, as it sets the framework for the start of routine operations,” said Andy Nureddin, Vice President, Customer Services and Support, Bombardier Business Aircraft. “We strongly believe that innovative services such as the Customer Delivery Team will be of great value to new business jet operators.”
The Customer Delivery Teams will consist of Bombardier avionics technicians and cabin interior experts, as well as Bombardier-trained third party maintenance specialists, as required. Teams will accompany customers to their base of operation in order to provide in-depth instruction to maintenance staff in such areas as aircraft systems, equipment and troubleshooting, as well as general aircraft care and timing of required maintenance events. Teams will also facilitate customer interaction with Bombardier’s regional Field Service Representatives, Customer Response Centres and network of company-owned service centres and authorized facilities.
A world-leading manufacturer of innovative transportation solutions, from commercial aircraft and business jets to rail transportation equipment, systems and services, Bombardier Inc. is a global corporation headquartered in Canada. Its revenues for the fiscal year ended Jan. 31, 2010, were $19.4 billion US, and its shares are traded on the Toronto Stock Exchange (BBD). Bombardier is listed as an index component to the Dow Jones Sustainability World and North America indexes. News and information are available at www.bombardier.com.
Notes to Editors
- Photo: From left to right: Sandra Hall, Director, Customer Care, Bombardier Business Aircraft; Andy Nureddin, Vice President, Customer Services and Support, Bombardier Business Aircraft; James Hoblyn, President, Bombardier Customer Services & Specialized and Amphibious Aircraft; and Lanny Schindelmeiser, Director, Customer Response Team, Bombardier Business Aircraft.
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