- Six additional Customer Response Team (CRT) trucks will join the existing CRT fleet in the United States
- Line Maintenance Station to be established in Nice, France for business aircraft customers
- Business aircraft customers now have additional services which offer greater flexibility and time savings in the United States and Europe
Bombardier today announced the expansion of its Customer Response Team (CRT) through the addition of six new CRT trucks in the United States for business aircraft customers. The new trucks bring the total of CRT trucks to 13. The Customer Response Team also includes a dedicated aircraft which shuttles parts and/or technicians for the resolution of Aircraft on Ground (AOG) for business aircraft in the continental United States. These services provide support for unscheduled/scheduled maintenance at an operator’s location.
Bombardier also announced the addition of Line Maintenance Station in Nice, France at Aéroport Nice Côte d’Azur (NCE). The available services will be affiliated with the Bombardier Service Centre in Amsterdam, The Netherlands. The onsite Bombardier technicians will provide unscheduled and scheduled maintenance for business aircraft ranging from trouble shooting, servicing, and minor repairs.
The new CRT trucks in the United States and the Line Maintenance Station in Nice, France, will be connected with Bombardier’s 24/7 Customer Response Centre, and the company’s wholly owned business and commercial aircraft service centres as well as Bombardier’s world class Customer Support team.
Customer Response Team Additional Truck Deployment
The CRT trucks will be pre-positioned to enable each team to be dispatched from strategic locations closer to business aircraft customer’s sites. The trucks will be deployed over the next three months to locations in: Columbus, Ohio; Houston, Texas; Miami, Florida; San Francisco Bay Area, California; Washington DC; and White Plains, New York. The new trucks will be manned by two technicians – one avionics technician and one maintenance technician supported by the customized truck carrying state-of-the-art diagnostics equipment supporting all families of Bombardier business aircraft, as well as a wide array of equipment to perform a variety of unscheduled or scheduled maintenance tasks.
Customer Response Team Line Station – Nice, France
Bombardier’s new Line Maintenance Station in Nice, France at Aéroport Nice Côte d’Azur (NCE) will provide AOG/line maintenance support to business aircraft customers in southern France and northern Italy. The station will consist of two technicians and a CRT van which will complement the maintenance services available at the Bombardier Service Centre located in Amsterdam, The Netherlands.
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