Bombardier Aerospace today announced that Gary Martin has joined the Bombardier Customer Services Leadership Team as Vice President, Sales, Marketing and Service Programs. Mr. Martin’s appointment to this newly created position marks an important step in Bombardier’s drive to continuously elevate the standard of its service and support network around the globe.
In his new role, Mr. Martin and his team will be responsible for all aftermarket sales, marketing and communications activities for both Bombardier Commercial Aircraft and Bombardier Business Aircraft programs. In addition, he will spearhead the development of new and enhanced cost-per-hour service programs as well as other innovative aftermarket services.
With 25 years in the aerospace industry, Mr. Martin brings a wealth of experience to his new leadership role. He has held positions of increasing responsibility at several airlines, including Eastern, American and America West, and joins Bombardier from Honeywell, where he held leadership positions in Operations, Customer & Product Support and the Air Transport & Regional Business. He holds a bachelor’s degree in aerospace engineering from Georgia Tech and an MBA from the W. P. Carey School of Business at Arizona State University.
“Gary’s appointment represents another important building block in the creation of a world-class services and support network for Bombardier customers,” said James Hoblyn, President, Customer Services & Specialized and Amphibious Aircraft, Bombardier Aerospace. “His experience and first-hand knowledge in both the supplier and customer arenas will prove invaluable as we continue to raise the bar across our entire services and support portfolio.”
Mr. Martin, who is based in Montréal, joins Bombardier Customer Services in the midst of an exciting and rapid evolution in the company’s aftermarket support and services worldwide. The company plans on investing over $ 200 million US to enhance its worldwide network this year.
“As an original equipment manufacturer, Bombardier is best positioned to meet its operators’ aftermarket needs, and I look forward to working with my new team to deliver the kind of compelling aftermarket offerings that provide the value operators need and expect from us,” said Mr. Martin.
With a network of over 70 Bombardier-owned and third-party facilities, Bombardier Customer Services offers operators a complete spectrum of comprehensive support and services for Bombardier business and commercial aircraft – including parts support, worldwide customer support, pilot and maintenance training as well as maintenance and cost-per-hour services.
A world-leading manufacturer of innovative transportation solutions, from commercial aircraft and business jets to rail transportation equipment, systems and services, Bombardier Inc. is a global corporation headquartered in Canada. Its revenues for the fiscal year ended Jan. 31, 2010, were $19.4 billion US, and its shares are traded on the Toronto Stock Exchange (BBD). Bombardier is listed as an index component to the Dow Jones Sustainability World and North America indexes. News and information are available at www.bombardier.com.
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