• Flexjet aircraft fleet available for AOG Parts Express delivery service
• Bombardier investing over $25 million to improve aircraft parts availability
Bombardier today announced the start of its new Parts Express service for Bombardier Learjet, Challenger and Global aircraft operators, leveraging the flexibility of the Flexjet aircraft fleet for Aircraft on Ground (AOG) parts deliveries within the United States. An initiative of Bombardier’s renewed commitment to outstanding customer service, Parts Express is now on duty for customers in need.
“Essentially, we have allocated shares equalling one Learjet 45 super light jet, which gives us the power and flexibility, when required, of the Flexjet fleet to ensure critical AOG situations are addressed as quickly as possible,” said James Hoblyn, Senior Vice-President, Customer Experience, Bombardier Business Aircraft.
The Parts Express service will be a valuable tool in helping to ensure Bombardier aircraft are ready to meet their mission. Parts Express will use its allocated Flexjet hours to dispatch parts and Mobile Repair Parties (MRP) for AOG jets across the U.S. The program is available to Bombardier business aircraft operators whose aircraft are currently under warranty.
“We are focused on doing whatever is required to improve our support to our customers, starting with parts availability,” said Mr. Hoblyn. “We are reviewing our current practices and are implementing key initiatives such as Parts Express, to ensure our customers always receive the best service possible from Bombardier.”
New investment focuses on high demand parts
Bombardier Aircraft Services has also implemented a new parts inventory program, earmarking more than $25 million towards stocking additional quantities of the top 25 high-demand parts for current production Bombardier business jets.
The program targets the entire Bombardier parts distribution network for current production Learjet, Challenger and Global aircraft models. Bombardier’s current parts inventory exceeds 166,000 line items worldwide.
Through its expanding parts distribution network, Bombardier is working to ensure operators obtain competitively priced parts when and where required. The international business aircraft network currently consists of two super warehouses, in Chicago and Frankfurt, and four depots in Montreal, Dubai, Singapore and Sydney. Bombardier also plans to open parts depots in Sao Paulo and Tokyo in 2007.
A world-leading manufacturer of innovative transportation solutions, from regional aircraft and business jets to rail transportation equipment, systems and services, Bombardier Inc. is a global corporation headquartered in Canada. Its revenues for the fiscal year ended Jan. 31, 2006, were $14.7 billion US and its shares are traded on the Toronto Stock Exchange (BBD).
News and information are available at www.bombardier.com.
Bombardier Business Aircraft