Innovative three-point plan reflects company commitment
As Bombardier Aerospace prepares to deliver the first Bombardier Challenger* 300 super-midsize business jet into active service, its maintenance and support specialists are already gaining valuable experience through various approaches developed specifically for the all-new aircraft.
“No effort has been spared in preparing to support this first group of Bombardier Challenger 300 deliveries,” said Peter Edwards, president, Bombardier Aerospace, Business Aircraft. “Across the entire organization, from engineering to customer training and support, Bombardier is making every attempt so that Challenger 300 operators will enjoy a problem-free entry-into-service,” he observed.
Bombardier support representatives, thanks to a three-pronged plan, have had a great deal of hands-on exposure to this new jet.
Test aircraft assigned to front-line personnel
For three weeks in November, Bombardier Challenger 300 test aircraft s/n 20003 was used exclusively by Bombardier Business Aircraft Services (BBAS) personnel for a thorough validation of aircraft maintenance manual tasks.
In addition to confirming and, in some cases, improving the service processes and procedures, this also provided service personnel with comprehensive, hands-on experience that will prove beneficial when customer aircraft enter service. Participants in the program included personnel from Bombardier’s technical support groups, technical publications, and field service representatives.
“That we had an opportunity to utilize an operational aircraft so early in the program -- before first delivery -- gives our staff valuable experience in preparing for entry into service,” stated Jim Ziegler, vice-president and general manager, Bombardier Business Aviation Services.
The program familiarized support personnel with aircraft systems and components in addition to ground handling, servicing, and operational procedures. Participants also gained and offered insights on systems operation using external ground, auxiliary, or aircraft engine power. Specific attention was paid to validating the Airframe Maintenance Manual Part ll Tasks, while maintenance personnel had the opportunity to perform a 400-hour airframe inspection.
“By validating the service manuals, we can ensure that the service and support materials are more up-to-date and inclusive than those available from other sources. Experienced technicians have been involved with the design of the aircraft throughout its development; now, this step-by-step validation will permit fine-tuning of the manuals needed to support them,” continued Mr. Ziegler.
Supplier workshop familiarizes Bombardier personnel with aircraft systems
Bombardier recently hosted a three-day workshop in Wichita to familiarize and cross-train suppliers and Bombardier personnel on all aspects of the Bombardier Challenger 300 business jet. Together, they reviewed support strategies and Bombardier outlined its high expectations for suppliers.
Over 60 representatives from 30 companies and 68 Bombardier customer support representatives evaluated in-service support processes requiring a quick response from Bombardier and its suppliers
“Together, suppliers and Bombardier personnel reviewed each step of the customer support process,” added Mr. Ziegler. “Simulating an actual call while having all key suppliers together permitted us to jointly analyze and refine our support network.
This workshop proved an excellent foundation for fostering the partnership with our Challenger 300 suppliers, and to help develop our common goal of providing unparalleled support.”
Simulated Aircraft-On-Ground (AOG) scenarios test support infrastructure
Bombardier Aerospace also conducted extensive testing of the support infrastructure by extending Functional and Reliability (F&R) testing beyond U.S. FAA certification requirements to include maintenance support systems.
During a Bombardier Challenger 300 extensive U.S. demonstration tour this autumn, just prior to the Dubai Air Show, Bombardier field service representatives were on board, validating processes and procedures.
Simulated AOG scenarios were conducted daily to proof all aspects of the BBAS network with a specific emphasis on spare parts and technical support infrastructure. Among the several functions tested were spares support and provisioning, the proper use of ground support equipment, response to simulated structural damage repair, and the use of Bombardier’s new SmartFix fault isolation program.
Bombardier Aerospace, a unit of Bombardier Inc., is a world leader in the design and manufacture of innovative aviation products and provides services for the regional, business and amphibious aircraft markets. It also offers Bombardier Flexjet* and Bombardier Skyjet* business aircraft programs, technical services, and aircraft maintenance and pilot training for business, regional airline and military customers.
Bombardier Inc., a diversified manufacturing and services company, is a world-leading manufacturer of business jets, regional aircraft, rail transportation equipment and motorized recreational products. It also provides financial services and asset management in business areas aligned with its core expertise. Headquartered in Montréal, Canada, the Corporation has a workforce of some 75,000 people and manufacturing facilities in 25 countries throughout the Americas, Europe and Asia-Pacific. Its revenues for the fiscal year ended Jan. 31, 2003 stood at $23.7 billion Cdn. Bombardier shares are traded on the Toronto, Brussels and Frankfurt stock exchanges (BBD, BOM and BBDd.F).
* Trademarks of Bombardier Inc. or its subsidiaries.
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