March 07, 2014

Bombardier reinforces its Customer Services network in Latin America with the inauguration of a Regional Support Office in Toluca, Mexico

  • Significant step forward to reaffirm company’s dedication to business aircraft operators in the region
  • 22nd Bombardier Regional Support Office (RSO) to open within a worldwide network supporting business and commercial aircraft
  • Second Bombardier RSO dedicated to the Latin America region

Bombardier Aerospace continues to enhance its aftermarket support worldwide by opening a new Regional Support Office (RSO) in Toluca, Mexico. The office will anchor regional support capabilities for Bombardier business aircraft customers throughout Mexico, and surrounding areas.

The new RSO is located alongside Bombardier’s new business aircraft sales team within the modern Assertec fixed based operation (FBO) at the Toluca airport. The office will be home to three field service representatives (FSR), one sales director, one RSO administrative assistant and one RSO Manager. This local presence provides customers with an additional level of support in conjunction with Bombardier’s extensive parts and maintenance network of wholly owned service centres and authorized service facilities (ASF), as well as its expert in-service engineering teams and 24/7 Customer Response Centres.

“Latin America is an important region for Bombardier with a large number of existing Bombardier business aircraft operators,” said Michel Ouellette, President, Bombardier Customer Services and Specialized and Amphibious Aircraft. “By opening our second RSO within Latin America, we will strengthen the support presence on the ground. It is a true example of our commitment to building lasting relationships with existing and potential customers, as well as establishing local roots in the markets where our aircraft operate.”

Bombardier’s latest market forecast for the aviation industry predicts a total delivery of 2,300 business jet deliveries destined for Latin America over the next 20 years. To date, Bombardier has a total of 470 business aircraft jets based in the region. The Toluca RSO will provide expertise and support to local business aircraft customers, as well as customers flying into the region.

Bombardier has been actively expanding its support network to bring services closer to its growing international customer base. This new addition is part of a network that now has a total of 22 RSOs, serving both business and commercial aircraft, located in countries such as Australia, Brazil, China, Germany, India, Japan, Mexico, Russia, Singapore, South Africa, United Arab Emirates, the United Kingdom and United States of America. The Toluca, Mexico RSO joins the São Paulo, Brazil RSO, as the second office to support business aircraft in Latin America. The São Paulo, Brazil office joined the Bombardier Customer Services network in 2011.

About Bombardier

Bombardier is the world’s only manufacturer of both planes and trains. Looking far ahead while delivering today, Bombardier is evolving mobility worldwide by answering the call for more efficient, sustainable and enjoyable transportation everywhere. Our vehicles, services and, most of all, our employees are what make us a global leader in transportation.

Bombardier is headquartered in Montréal, Canada. Our shares are traded on the Toronto Stock Exchange (BBD) and we are listed on the Dow Jones Sustainability World and North America Indexes. In the fiscal year ended December 31, 2013, we posted revenues of $18.2 billion. News and information are available at or follow us on Twitter @Bombardier.

Notes to Editors

  • Photo: (Left to Right): Tim Gronberg, Director, Customer Support, Americas, Bombardier Business Aircraft; Marty Moses, Regional Support Office Manager, Customer Services, Bombardier Aerospace; and Ruben Ruiz Ortega, Field Service Representative, Customer Services, Bombardier Aerospace.
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For Information

Mark Masluch
Bombardier Aerospace