Bombardier's New eServices Take Aim at Reducing Aircraft Maintenance Time

Bombardier today announced the launch of, an advanced interactive customer portal aimed at assisting CRJ Series and Q-Series aircraft operators boost their operational efficiency. The user-friendly site was unveiled at the Bombardier CRJ Operators’ Conference and Trade Show, held June1 to 5 in Orlando, Florida.

This powerful site features a set of diagnostic services and work processes that draw on the extensive fleet performance history of CRJ and Q-Series aircraft. Both maintenance personnel and decision makers can now query data more rapidly and to a detailed level, allowing them to isolate issues and initiate corrective actions quickly and easily.

“Empowering airlines to be more productive by reducing maintenance time was the impetus behind the customer portal,” explained Todd Young, Vice President, Customer Services and Support, Bombardier Commercial Aircraft. “These new diagnostic and analytic tools elevate our maintenance resources to a whole new level and are another step in Bombardier’s long-term strategy to leverage the internet to provide superior customer support.”

The portal offers four new services:

The Aircraft Diagnostics Solutions (ADS) tool, powered by CaseBank, draws on an easily searchable knowledgebase of field case histories to guide mechanics through a consistent, structured troubleshooting process for fault isolation. ADS is designed to accelerate return-to-service and reduce No Fault Found removals. Among its many new features is PDA access and the ability to work collaboratively with the Bombardier Technical Help Desk during troubleshooting.

The Airlines Performance Analytics (APA) feature allows airline executives and engineering specialists to compare the on-time performance of their operation with that of the entire Bombardier fleet. Operator data can be monitored at fleet level and drilled down to system, subsystem, and component levels, allowing operators to easily assess the top Dispatch Reliability drivers in order to initiate corrective actions and manage their fleets’ performance more strategically.

The On-lineTechnical Requests (OTR) system enables technical queries and requests for repairs and troubleshooting support to be submitted on-line, allowing operators to track the status of their request in real-time as well as obtain live feedback from our Help Desk.

In addition, the recently introduced Digital Data Navigator (DDN) which has won accolades from customers, allows airlines to merge customer-specific aircraft procedures and technical information with Bombardier manuals. Supplemental Type Certificates, standard operating procedures, and amendments can now be automatically and electronically integrated into existing documents.

Bombardier will continue to work collaboratively with its operators to enhance and expand the   eServices offered through, with a goal of improving the overall in-service experience.

About Bombardier
A world-leading manufacturer of innovative transportation solutions, from commercial aircraft and business jets to rail transportation equipment, systems and services, Bombardier Inc. is a global corporation headquartered in Canada. Its revenues for the fiscal year ended Jan. 31, 2009, were $19.7 billion US, and its shares are traded on the Toronto Stock Exchange (BBD). Bombardier is listed as an index component to the Dow Jones Sustainability World and North America indexes. News and information are available at

Bombardier, CRJ and Q-Series are trademarks of Bombardier Inc. or its subsidiaries.

For information

John Arnone                                      
Bombardier Aerospace                      
(416) 375 3030