Over 60 Airlines Convene at Bombardier's Q-Series Operators' Conference in Toronto

  • Bombardier wraps up successful conference and trade show
  • Four top suppliers recognized in new awards program
  • Eighteen airlines honoured for world-class operational performance

More than sixty airlines from around the world converged on Toronto from June 14 to 17 for Bombardier Commercial Aircraft’s Q-Series Operators’ Conference and Trade Show. Over 500 delegates participated in forums and workshops and had the opportunity to speak with aircraft specialists regarding their Q-Series aircraft.  Since the entry-into-service of the first Dash 8/Q-Series turboprop in 1984, Bombardier has delivered more than 970 Dash 8/Q-Series aircraft.

The four-day event, which was held at the Metro Toronto Convention Centre, brought the worldwide community of Dash 8/Q-Series aircraft operators together under the theme “Three Priorities, One Mission, One Community.” In addition to several forums and workshops, the event also included a major trade show, which featured exhibits from 130 industry-leading suppliers and showcased the latest products and services that support and enhance the Dash 8/Q-Series aircraft.

“This was more than your standard technical conference; we designed it to be highly interactive and engaging,” said Todd Young, Vice President, Customer Services and Support, Bombardier Commercial Aircraft. “Our customers learned how Bombardier’s service and support offering is evolving to meet their needs, and we gained valuable insight into their future business requirements.”

During the conference, Bombardier also recognized the outstanding performance of its Q-Series and CRJ Series aircraft customers and suppliers. Winners of the first annual In-Service Supplier Top Achievement Recognition (STAR) Awards and the third annual Airline Performance Reliability Awards were announced at separate evening events.

In-Service STAR Awards
Four suppliers were honoured with In-Service STAR Awards for excellence in supporting Bombardier customers based on their overall performance measured by Bombardier’s In-Service Supplier Scorecard in 2009. Please see Appendix A for the list of winners.

Airline Reliability Performance Awards
Airline Reliability Performance Awards were presented to nine Q-Series and eight CRJ Series aircraft operators from diverse geographical regions, reflecting the increased global presence of Bombardier’s commercial aircraft. The award-winning airlines were honoured for their world-class operational performance, which included having achieved dispatch reliability rates greater than 99 per cent on revenue passenger flights in 2009. Five of this year’s winners received the honour for the third consecutive year. The winners are listed in Appendix A.

“Bombardier applauds the growing number of airlines that are consistently achieving high operational excellence,” stated James Hoblyn, President, Customer Services and Specialized & Amphibious Aircraft, Bombardier Aerospace. “In this tough environment, this is no small feat. The service standard set by these airlines and a willingness to collaborate with Bombardier is truly a winning combination.”

About Bombardier
A world-leading manufacturer of innovative transportation solutions, from commercial aircraft and business jets to rail transportation equipment, systems and services, Bombardier Inc. is a global corporation headquartered in Canada. Its revenues for the fiscal year ended Jan. 31, 2010, were $19.4 billion US, and its shares are traded on the Toronto Stock Exchange (BBD). Bombardier is listed as an index component to the Dow Jones Sustainability World and North America indexes. News and information are available at www.bombardier.com.

Notes to Editors

  • Photos: STAR Award, Airline Reliability Performance Award and Q-Series Operators’ Trade Show.
  • A video blog from the conference featuring James Hoblyn and Todd Young can be accessed on our YouTube channel.
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Bombardier, CRJ, CRJ200, CRJ700, CRJ705, CRJ900, Dash 8, Q100, Q200, Q300, Q400 and Q-Series are trademarks of Bombardier Inc. or its subsidiaries.

For Information
John Arnone
Bombardier Aerospace
+1 416 375 3030




2010 In-Service Supplier Top Achievement Recognition (STAR) Awards


Top Achievement Overall

Pratt & Whitney Canada


Q400 Aircraft Program

C&D Zodiac

Hamilton Sundstrand


CRJ700/900 Aircraft Program

Goodrich Actuation


Airline Reliability Performance Awards


Q400 Aircraft Program

All Nippon Airways* (Asia)

Porter Airlines* (North America)

Widerøe’s Flyveselskap* (Europe)


Q100/200/300 Aircraft Program

Abu Dhabi Aviation (Middle East and Africa)

Air Nelson* (Oceania)

Caribbean Airlines (Latin America and the Caribbean)

Island Air (North America)

Island Aviation (Asia)

Uni Air* (Asia)

Widerøe’s Flyveselskap (Europe)


CRJ700/705/900 Aircraft Program

Britair (Europe)

Libyan Airlines (Middle East and Africa)

Pluna (Latin America and the Caribbean)

PSA Airlines (North America)


CRJ100/200 Program

Cimber Airways (Europe)

Mexicana (North America)

Shandong Airlines (Asia)

South African Express (Middle East and Africa)


* These airlines received Airline Reliability Performance Awards for the third consecutive year.