World-class Customer Experience

Worldwide support

View our Customer Experience brochure

Please enter your personal information to download the document.

For further information on how we collect and process your personal data, please see our Privacy Statement.

Fly confidently knowing that no matter where your travels take you, Bombardier’s Services & Support network has you covered.

Wider mobile response coverage than its leading competitor

With access to a network of aircraft, Bombardier’s mobile response team can reach its installed base worldwide, day or night. With more than twice as many mobile response vehicles than its leading competitor, customers can rest assured that support is always within reach.

More service facilities than its leading competitor

With 33% more service facilities worldwide than its leading competitor, Bombardier’s service centres, authorized service facility network and line maintenance stations are strategically located around the world to better serve its customers’ needs.

More field support representatives than its leading competitor

With more technical, operational and customer care experts in the field, customers can be confident that they will receive the support they need toward operational readiness and efficiencies, in addition to technical aircraft assistance when required.

Worldwide parts distribution coverage

The parts you need, when and where you need them. With over $1 billion in parts inventory and a global network of 16 parts distribution sites that move nearly 70,000 aircraft parts monthly, Bombardier ensures your complete peace of mind.

Leading maintenance intervals

Bombardier’s aircraft maintenance cycle features longer intervals between inspections. Longer intervals reduce the number of maintenance inspections required and may ultimately result in lower operating costs and reduced aircraft downtime.